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Poll indicates that outsourcing trend is recession proof |
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A recent poll of 373 Fortune 1000 executives indicates that they think that the global trend for outsourcing will continue even if the US starts to fall into recession. 60% say that global demand would remain strong 25% say that demand would by mildly impacted 15% say demand would be negatively impacted This follows on from many studies recently, showing outsourcing as one of the dominant forces in organisational change. When a company wants to reduce costs, re-assign risk or focus on core they are now thinking about outsourcing. Therefore, with a country in recession outsourcing will remain strong as a method companies will use to weather the storm and hopefully come out the other end in a stronger position that before. Click here for the full article
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In a recent article in IT Week it discusses Egypt as an expanding market for outsourcing. This ties with the AT Kearney results of global outsource services, which places Egypt at number 13. Financially it is on par with India and cheaper than China but where it could fall down is a lack of available graduates. This lack of graduates will mean that multinationals will be reluctant to enter the market but offers opportunities for SMEs. Especially for companies that would like to set up sizable capture teams, as they can be a relatively large fish in a small pond. Read the full article here
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Sales outsourcing for SMEs |
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In a recent question and answer from the Arizona Daily Star the business expert rightly discusses outsourcing of non core functions to ensure continuing growth a company. In this caser the question was relating to sales and especially the initial lead generation area of sales. There are many firms that will take on this onerous task in innovative ways that go beyond simple cold calling. You can find the feature here
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A recent article from the Global Services Media talks about the growth in the outsource infrastructure service within Colombia. The article primarily talks about the internal Colombian market for services but vendor companies will gain confidence and start to offer services to external clients. This will provide opportunities for SMEs to start to work with Colombian vendors as an alternative to other tier 2 markets. Obviously network times will mean that only clients in the south / central American region would use a company in Colombia but the growth of an outsource economy should be monitored as other services will certainly be offered in the near future. The article can be found here
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A recent article in Sourcing Magazine outlines smart Customer Care Outsourcing. Some of the points it covers are. Ensure executive involvement in the relationship. Work closely with the vendor to ensure your expectations are met on both sides. This is particulary important if the vendor is also managing your marketing campaigns. Finally, keep the metrics focused rather than a multitude of confusing relationship KPI. The drive to constantly reduce costs in customer care can mean it is outsourced for the wrong reasons. Successfully outsourcing CRM can increase customer satisfaction by providing a greater level of service while reducing the cost to service each customer. The link to the article is here
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